INS CareCall

1300 599 532

International Enquiries

+61 2 4254 6226
Carers

Carers

Emergency Response Equipment & Support for Carers

Helping those you care for continue to live safely and independently at home.

INS CareCall provides a range of emergency response equipment and services to carers who wish to have peace of mind knowing those they care for are never far from help.


Emergency response is provided by INS LifeGuard, which is staffed by highly qualified and experienced nurses, 24 hours a day, 7 days a week. As far as we know, no other company can make this claim.

emergency response equipment and support for carers

In-home Monitoring

If you’re in a caring role, INS CareCall’s complete range of emergency response solutions are perfect for you. Our leading-edge in-home monitoring products are manufactured by some of the most reputable names in emergency response, giving you peace of mind knowing that those you care for have a reliable way of summoning help. And our support services, which include welfare checks and an exclusive health information and chat line, are accessible by clients 24/7 at no additional cost.

View INS CareCall Products

What Our Clients Say


  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem

  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie

  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy

  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine

  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary

  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme

  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian

  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana

  • Thank you Robyn for helping when my husband had a stroke.

    Pat

  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary

  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian

  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne

  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie

  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa

  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager

  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara

  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank

  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem

  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie

  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy

  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine

  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary

  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme

  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian

  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana

  • Thank you Robyn for helping when my husband had a stroke.

    Pat

  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary

  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian

  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne

  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie

  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa

  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager

  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara

  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank
INS CareCall female staff

Want to find out more? We are here to help.

Speak to a member of our friendly team or request a call back.

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